If I could give the a zero rating I would. I don't know who the clown is Jeff that works there but he tell me that he can take my payment even thought corporate office send me to make the payment. His exact words where the money I was paying was not worth it anyway what a joke and what horrible customer service. I have been a customer for over 10 years and I will never be coming back.
If I could honestly give 0 stars I would. The woman working is extremely rude and nasty. I tried giving it a second chance after my first mishap at this store. I returned my engagement ring because I did not like the size of the stone. Instead of returning the ring the sales associate charged the price again to my Kay account so it doubled the transaction. I started getting calls from corporate saying I missed a payment. I explained that I had returned the ring and had to stay on the phone with corporate for over an hour as they tried to figure out what happened. The sales associate wasted my time. I went in today to have some jewelry cleaned as I was told I get free cleanings for life. Not only did they give me attitude they did nothing to my necklace or rings. Biggest waste of time. Do not come here, go somewhere else.
I took my husband's watch in to have the battery changed in December 2016. I called repeatedly over the next 2-3 months inquiring about the battery replacement. I was given the run around (it's being repaired, it's undergoing special quartz testing. and the excuses went on). Finally, I tracked down the Store Manager who explained that the watch needed a new battery (I have a lifetime warranty) and additional repairs. I declined the repairs and asked them to simply honor the battery replacement warranty and return the watch. Feed up I called on 3/29/17 and was told the watch has been ready for pick-up since 3/2/17. HORRIBLE. Go anywhere but don't go to Kay Jewelers.
This place is horrible. My boyfriend purchased a necklace for me here a few years back and he also bought the warranty on the necklace so when I accidentally broke the chain we went in to have it replaced and they told us he did not purchase the warrantee although he knew he did and had his receipt to prove it. They still refused to replace the chain. Last week I went in to to purchase a chain thinking maybe things have changed and the man who helped me was doing nothing other than trying to force me to purchase things I didn't want and not taking me seriously. He also had a terrible attitude. I ended up buying a chain because I felt so pressured and went back the following week to return it only to be hassled and talked down to buy the same guy. Very very rude and extremely expensive. Would recommend Pagoda instead.
Tried ordering wedding bands back in November, received no call telling me that mine was in but my fiance's wasn't in yet. Called them back the first week in December and Jeff says he'll call me back after he finds out what happened to the other ring. Heard nothing. Call them back again on the 18th and they wouldn't give me a straight answer, Jeff again saying he'll call me back. My fiance and I decided we'll take our business elsewhere if we don't hear from him. Call them back later that day after not hearing from him and all he does is try to talk over me so I hung up. Couldn't even transfer the ring I ordered to another store. Never shopping here again and advising everyone else to do the same.
Kay Jewelers is a US Jewelry Store based in Danbury, Connecticut. Kay Jewelers is located at 7 Backus Ave Suite G202, Danbury, CT 06810, USA.
Please contact with Kay Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Danbury