Once again, he helped me pick out the ideal set of clothing for the largest variety matrix within my selections. For example, I wanted a particular pair of shoes, and he suggested another similar pair which would go with both suits I had selected, as opposed to one, and this was, of course, after previously advising me on the exact shade of each suit so they they would both fit my core needs, while satisfying separate potential needs. Rinse and repeat with shirt & tie selection. Even when I declined to heed his advice, he pressed on and then tailored or revised earlier suggestions. It was a collaborative process, and he was never pushy, but knew when, and how, to illustrate, his concerns, and why he was concerned, so that I could understand his motivations. It was excellent.
The BEST most knowledgeable staff when it comes to purchasing and fitting men's suits and shirts. I have always received excellent service from all sales people. This is the only place to buy Men's clothing, nothing else compares. Brian, Kenny, Nick, RIck and Owen are great to deal with and know their products and inventory. If something is not available in your size, they will order it for you, ship to the store and have it tailored to your specifications if need be. From suits, ties and dress shirts to shoes and casual wear, this is the only place that specifically carries only menswear. I highly recommend this store.
As I shopped I leaned on him for several questions, learning a great deal about newer trends and styles. Believing I was on a smaller budget, he cautioned me against buying items that seemed too niche, or redundant, and explained to me various differences, and scenarios, so that I would have a broader range of wear on a smaller price tag. I even left the store to price shop, and he, despite all of his hard work with seemingly nothing to show, sincerely wished me a wonderful day, offering legitimate suggestions of other competitor stores, and other MW locations where I may find exactly what I was looking for or better prices, and to come back at any time.
We came here for my daughters wedding party and everything turned out fine. The groomsmen were located in various parts of the Northeast so it was nice having all of the measurements and pickups made easy with their multiple locations. The staff in Milford were professional and all alterations were spot on. I would recommend this place.
I'd give this place zero stars if I could. I'm part of a wedding party and we all got our suits there. I went there 6 months in advance and they measured and ordered the suit. I was told to come back 1 month before for any final alterations. I returned 1 month before the wedding and they had lost the suit they ordered. Friends all had similar experiences. 0/10 would not recommend.
Was skeptical at first, due to the reviews here, but received excellent, outstanding, service and wanted to write more about my experience with Kenny Fairfax, and their tailor, to give them the credit they deserve
It was truly an excellent experience, and, with this as my initial experience, he has made my a life long MW customer.
Once I had met my quota I was so pleased with the service, that I became rather carefree, and particularly intrigued by the clothing combinations and scenarios he had previously illustrated. I ended up leaving with 3 suits, 8 shirts, 8 ties, 2 pairs of shoes, 2 belts, and free alterations, all for under the higher end of my initial budget (which one can gauge based on my initial shopping list above)! He pulled every stop out to help me discount my costs, and then expedited the alterations from 2 weeks to 5 days to meet my time line.
Our wedding is coming up in a couple of weeks. Thankfully the Westport Men's Warehouse was able to fix everything! They measured the groom wrong (he would have been swimming in his suit and a thin guy to begin with) and measured one of the groomsmen wrong. Thankfully the rest of the wedding party went to the Westport location. How do you measure so poorly for a wedding, especially the groom?
The other stores couldn't hold a candle to Kenny or the MW, not in selection, service, or class.
Upon returning to the store, he remembered me and welcomed me back by name, and we got down to business. I told him I needed 2 suits, 4 shirts, a new pair of shoes, and new belt, and maybe a tie or 2, to augment my wardrobe for a new position I had taken on, resulting in the wide eyed stares of the younger salesmen within earshot. Upon learning this he asked me various details about my current and new line of work, so he could gauge what I had vs what I did not have, and tailor what was appropriate for my line of work. It turned into a full blown consultation, complete with his (requested) input on the appropriateness of newer styles/fashions with which I was not aware, all while trying to get me the best value (despite learning about my larger budget).
When I first walked in it bemused me to notice the apparent hesitation of the younger salesmen on the floor. Whether they were nervous, or hungover, or calculating their potential commission - I was (intentionally) wearing a flannel, work jeans, and worn work boots - I could not say, but they remained in outer-orbit.
(I don't blame, nor mean to disparage, the younger salesmen, for their actions; in time they will learn that commissions and tips follow service, not the other way around, and with Kenny leading by example, I am sure it is a lesson they will learn well.)
Kenny, an exquisitely (not gaudily) dressed older gentleman with excellent dread locks, was the epitome of class, and stepped in to show them how it was done; he introduced himself and asked me if there was anything he could do, and to let me know if there was. He didn't hound or hover.
Men S Wearhouse is a US Clothing Store based in Danbury, Connecticut. Men S Wearhouse is located at 7 Backus Avenue, Space C103-105, Danbury, CT 06810, USA.
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