DO NOT GO TO THIS MECHANIC. LIARS and THIEVES. If I could put negative stars I would. I went here to get my tires balanced. They take my car in and then call me over once they took my tires off and told me that my tire had a nail and a screw in it so they couldn't balance my tires. I asked if the tire with the nail and screw could be fixed and they said no because since there were two punctures in the tire then it couldn't be repaired and that the nail was too close to the rim of the tire so that couldn't be fixed. The manager was the one doing all the talking and he would cut off the mechanic when I would ask him questions about my tires, the manager would butt in and answer. He had the most excited look on his face like he hit the jackpot. Then the manager proceeds to "inspect my tires" and says they're cracked and that I'm going to need new tires. He said and I quote, "Oh I'm so sorry it looks like you're gonna need to buy new tires and since this is a 4x4 you're gonna need to buy all 4 tires". I said to him, "You don't sound genuinely concerned". He sounded like a lying thief is what he sounded like. Sarcastic and greedy. THEN on top of that, he says my rear brakes are about to go and I need to get them replaced. I ignored him because I already knew that because I'm a woman he saw dollar signs on my face, so I turned and asked the mechanic if my brakes were bad and he looked down and then whispered that they were fine. The manager insisted that I touch the brake pad so I could see that it was warped and that it had grooves that I could feel and that was bad. I humored him and touched the brake pads to get him to stop insisting that I "see for myself". I told him I didn't need new brakes or new tires. I asked the mechanic, who was a nice guy, if my tire with the nail and screw was safe to drive on for now and he said it's not losing any air so if you need to drive on it now you can but you should get it fixed to be safe. I asked them to put my tires back on and I left. A few days later I went to see a friend of a friend who is an expert mechanic and he told me my tires are fine they are not cracked at all they are only 3 years old, he removed the nail on my tire, left the screw in since he tested both where the nail had been and the screw to see if it was leaking air and it wasn't, filled it with tire foam that is guaranteed 60,000 miles. He looked at my rear brakes and said they were completely fine they did not need changing at all. He was angry that these guys tried to take advantage of me and so was I. So be warned don't get ripped off.
Rude staff. Apparently it's against the law according to these guys remove a nail and plug it and you need a new tire. What a bunch of liars their competitors down the street did it!!! And every other place offers that service. I am local business owner and I will not ever bring in any of my 11 car fleet for service here ever. Your loss for trying to rip me off.
Very positive experience. The staff was knowledgeable and Professional. I would definitely recommend it.
Car repairs are never fun! Had a wonderful experience at Monro. The staff were not only knowledgeable but honest and friendly. Will definitely recommend to my family and friends.
Very quick and efficient. Excellent customer service.
Monro Muffler Brake Service is a US Car Repair based in Danbury, Connecticut. Monro Muffler Brake Service is located at 26A Newtown Road (Route 6), Danbury, CT 06810, USA.
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