I've rented from enterprise many times before. I've had ideal situations and not so ideal situations. The last time I rented from enterprise happened to be in the middle of a winter storm and I really had no plans to ever rent from them again. It was a horror show. I drive on the highway alot and because of the storm I needed to clean my windshield a lot. Well while on the highway, a day after renting the car, I was splashed with dirty muddy water. I tried to clean my windshield and realized there was no windshield wiper fluid in the car. I had to get off at the next exit and buy bottled water to use on the windshield in order to clean it so that I could see. I also realized that in that same car the seat did not move. Unfortunately for me when I got the car the seat was erect and I had to sit that way for the entire time I had the rental.
Great Service, polite customer service! The process was fast, they picked me up and everything was done quickly!
This is like the 5th time renting from enterprise. The vehicle was in good shape and checking in and out was easy. My only complaint is that a day after i returned the car i realized that I had forgotten my Ezpass unit inside the car so I called enterprise and spoke to an associate (JR) who said he would call me and let me know where it is and so on. It's been over 5 days and not one single call back. I've called many times and they don't actually look into it at all. All I get is that the car is not in and they don;t know. Basically once they have your money there's no need for them to care or help you if there's a problem.
I needed something for two days while my car was in for some engine work. I went on line to make the reservation. When I got to the location,my car was ready to go. I took a clear, comfortable economy car. The people at the desk at pick up & return were very polite and friendly. Their hours are very convenient.
The staff was professional and friendly , great selection of vehicle's.. Everything went well, always above and beyond to make a valued customer happy.
Fast forward to just a few days ago and it was the polar opposite. I went with them again against my better judgement and out of convenience. The salesman was patient and kind. I could tell he emphasized with my situation. He even went above and beyond to try and help me as much as he could regarding getting my car fixed at the dealership. It was perfect. He did way more than what was expected. I kind of expected them to fall short but I literally had no issues from start to finish. I had the car for about three days and it was as smooth getting it as it was bringing it back. I'm not sure of my salesman's name; however, I'd like to say thank you for making this as easy as possible for me.
Enterprise Rent A Car is a US Car Rental based in Danbury, Connecticut. Enterprise Rent A Car is located at 49 Federal Rd, Danbury, CT 06810, USA.
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