Nice job we appreciate your help Meg and Jesse
Danbury VW has been a gem over the last few weeks as I've dealt with them twice. My 2003 VW was experiencing some strange electrical draws that local mechanics couldn't diagnose. I should have gone here all along. Both of my experiences, I've dealt with Olivia, service advisor, who has been amazing. She has been pro-active and prompt in all of her communications with me (both phone and email), and even arranged for me to have a loaner car this week as my car's part had to be ordered. Everyone I've dealt with including the senior mechanic has been professional and friendly. Since the first visit two weeks didn't fix the problem at hand, I asked for and received a satisfactory discount on this week's work, which was much appreciated. Can't say enough nice things about the team here. They've been thorough with my car's issues and have been honest - even trying some things to save me money before proceeding. They will definitely be my first stop for my VW needs in the future.
Nick in the service department is awesome. Doesn't get much better than him. They're lucky to have him.
Had a problem fix same day last minute for a family trip.
I received poor customer service from the parts department from a specific person named Peter on 3 separate occasions. I was looking for a simple serpentine belt tensioner and this gentleman gave my father and I an attitude. Honestly do not think I will be giving my business to this place again from my bad experiences.
Peter in parts was super helpful, Found the part i needed quickly, Super nice on the phone, 10/10 would recommend buying parts here.
Danbury Volkswagen is a US Car Dealer based in Danbury, Connecticut. Danbury Volkswagen is located at 29 Sugar Hollow Rd, Danbury, CT 06810, USA.
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