I got my car here for oil change. Due to price issue i asked them to take my car out. Now my car is leaking oil. I went back and told them to finish the job and check but was refused service. The cashier and technician were both very rude.
Out of convenience my wife and I have been going to this place the last eleven years on and off with our 3 cars for oil changes. They have mainly done a poor job on car cleaning and have broken my wheel nuts on more than one occasion and all during these experiences I would still find it in my conscience to tip them cash. I finally experienced the worst customer service that I thought was the ultimate disrespect by the manager guy after I asked for a simple tire rotation last Saturday and was met with sarcastic grumbling about me asking for this service during a snow storm and also got the service door slammed in my face when I was about to ask for info on another menu item. I figured this guy was having a bad day but I think I would be doing a disservice to both myself and other customers in Danbury area if I didn’t at least share my story. I still found it in my conscience to leave a tip with another service guy there out of courtesy but I will not be returning here with my three cars as I felt this was the highest disrespect I’ve received at any business here in Danbury. I suspect there will always be people willing to deal with their poor service but I will also not refer anyone else to this place as a resident of Danbury. My thoughts on this and any general service they provide is simply say you’re not providing the particular service at the time and/or recommend I return at a more convenient time for the service, not blow off steam on a customer who has been supporting your business for such a long time. There are many other places providing the same service nearby and at that rate they will eventually lose all customers!
I came in with a truck covered in mud and they did a decent job cleaning it up. There was still mud inside the wheel wells but it was really caked in there so I don't particularly blame them. It isn't an auto detail (at least with the normal packages) but it's better than a standard drive through and relatively inexpensive.
I don't know anything about the carwash, but the guys in the service bays are pretty good. Changed all drive train related fluids in my truck for a very competitive price. Service was fast, friendly and informative. Also provided samples of new and used fluids.
This car wash is right up the street from me and across from my gym so it very convenient for me. I find there is a nice selection of services available and nice car accessories available. I check in every time I go there so I get a free car wash after 10 paid washes which is nice.
Mobil 1 Lube Express is a US Car Wash based in Danbury, Connecticut. Mobil 1 Lube Express is located at 33 Mill Plain Rd, Danbury, CT 06811, USA.
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